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Returns Procedure

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NOTE: To order spare parts only, please see our Spare Parts order Procedure.

To obtain repair or service for your STORM item, please send the item to us by following the returns instructions below.

Please send the item to us with proof of purchase (if you have this) and a covering letter with your full address and day time contact number, explaining the fault or damage and what service you require.

We require proof of purchase to be sent in with the item, if it is within the Guarantee period, and you are claiming a free of charge service under the Guarantee due to a manufacturing defect. If the item is over the Guarantee period, or if the service is not covered under the Guarantee, i.e. it is a chargeable service, then we DO NOT require any proof of purchase to be sent in.

Please send a cheque or money order with the item for $10.00 to cover shipping & handling, made payable to “EWI”. This amount is required so that we may return your repaired item to you by Tracked Package. If you would like us to send it back by Overnight Delivery which is guaranteed, then please include $30.00.

Please ensure the item is well packaged, to prevent any damage and sent in a padded/secure envelope. We advise you to send it registered/Special Delivery mail so that it is insured against damage / loss.

Once we receive your item we will process it and advise you if there are any problems or further charges, you should allow up to 28 days for this service.

Please send all returns for service & repairs to the following address:

STORM Watches Canada
Service Department 
301-2550 Bates Rd.
Montreal, QC H3S 1A7
Canada
 

For further information on Service and Returns please see Service FAQ

If you have any queries that is not already covered, then please e-mail us Service@StormLondon.ca